Do not hesitate to consult our FAQ, you will certainly find an answer to your question.
The Lugira site you are visiting is on an HTTPS server. There is a green padlock on the left side of the URL of this page to remind you of this.
We are with one of the best hosting providers so that all our pages are secure and therefore cannot be hacked. In addition, we use Paypal and Stripe which are the references in terms of security of transactions on the Internet.
We accept all major credit cards (VISA, Mastercard) and PayPal payments. However, we do not accept cheques, money orders or bank transfers.
If you receive a promo code and it is not accepted at checkout, it means that the promo code is no longer valid and that it was a limited time or limited stock promotion.
The delivery time is between 10 and 15 working days. However, this delay may increase depending on the demand for the products you have ordered and we do our best to reduce this delay.
Your order is shipped within 24/48 hours.
We send the items in your order as soon as they are ready to be shipped so that they arrive as soon as possible. You should be receiving the missing article soon.
We’re sorry to hear that your items arrived damaged. You can send us photos of damaged products to firstname.lastname@example.org. This will allow us to pass on the information to our delivery partners. A new package will be sent to you within 48 hours.
We will refund your order in full if the package has not been delivered to you within 60 days of your order. This happens in very rare cases when a parcel cannot be found by the forwarding service.
Cancellation of your order is possible within 24 hours of your purchase by sending an email to email@example.com. Once the deadline has passed, you can cancel your order by returning the items to us within 14 days so that we can proceed to refund your order after receipt of the items.
It is sometimes possible that the tracking number may not be immediately available. Don’t worry, all tracking numbers work, just wait a few days so you can follow the delivery of your order to your home.
Returns are accepted up to 14 days after receipt of your order, however you will be responsible for the return shipping costs. For more information you can visit our “Delivery and return” page located at the bottom of the site in the useful links.
We ship worldwide, in case of doubt do not hesitate to contact us at firstname.lastname@example.org for more details.
If you have any further questions, please contact our customer service department at email@example.com.